First of all, if you are reviewing this page, it means you have likely made a purchase from our store – hopefully we can assist you with any returns related questions – that’s where our returns policy is here to help.
All our products carry a 30 day money back guarantee. Once a purchase is delivered, customers have 30 days to request a refund. Refunds are only provided for products that are defective or if the wrong product is received.
How The Returns Policy Process Works
Returned products must be returned in the same condition as they were received to be eligible for a refund. Shipping fees are not refundable.
The following steps MUST be followed in order to receive a full refund. Do not return orders any other way as the returned items must be returned as per our directions to receive a refund.
These are the steps to be followed to be sure you are following our returns policy:
- Customer wishes to return a product.
- Customer reaches out to us via email at email@example.com to notify us of the wish to return a product.
- In the email include the original order info / receipt and photos if the product is damaged or defective.
- Manotech Solutions will send instructions on how to return the purchase.
- Customer returns the product to Manotech Solutions using the address provided by Manotech Solutions.
- With the returned package also include the original order info / receipt.
- Manotech Solutions we will provide notification that the returned product was received and inspected (to be sure its in its new unused condition).
- The customer refund is then processed – we will notify you via email that the refund is in process. Customer will then see the refund within 5-10 business days depending banks (depends on credit card company processing time).
If a customer receives a damaged product or a wrong product, contact us and a refund or replacement product will be provided immediately. Simply contact us and provide a picture of the damaged product and we will expedite the replacement or refund.
** Clearance Products – Clearance product sales are final. We cannot offer any refunds or exchanges on these items**
** Personalized Custom Order products – We cannot offer any refunds or exchanges on these items**
Return Shipping Terms
We do not provide “free returns shipping” for products being returned. When returning a purchase, our customers are responsible for paying the return shipping costs for any return. It is recommended that customers use a track-able shipping service, of your choice, or purchase shipping insurance.
Have a great day – and thanks for trusting us with your business!
Manotech Solutions Inc. – Returns Policy