First of all, if you are reviewing this page, it means you have likely made a purchase from our store – Thank you for your purchase!
Our products carry the returns policy offered by our product supplier. The returns policy for individual products are stated in individual product descriptions. We guarantee that our suppliers will honor their return policies.
** Please note that because of the nature of our personalized products, no refund or exchange is offered – unless we have made an error in the personalization – in which case we will immediately send a replacement. **
** Clearance Products – All Clearance product sales are final. We cannot offer any refunds or exchanges on these items**
Our goal is to provide the best possible customer experience when shopping on our site. With that in mind, we guarantee that customers who return products within the specified return period for a product will get a full refund if they are not happy with their purchase. Returned products should be returned in the same condition as they were received to be eligible for a refund.
How does the return/refund process work:
These are the steps to be followed for a return/refund:
- Customer wishes to return a product.
- Customer reaches out to us via email at firstname.lastname@example.org to notify us of the wish to return a product. – In the email include the original order info / receipt.
- Customer returns the product to the supplier using the address on the originally shipped package.
- – In the returned package also include the original order info / receipt.
- As soon as the package arrives to the supplier, the supplier notifies us that they have received the returned product.
- Customer refund is then processed by us – we will notify you via email that the refund is in process. You should then see the refund within 5-10 business days depending banks (depends on banks i.e. international refund or not).
In case of a damaged product or a wrong product, we will refund you immediately, or send a replacement product. You can simply contact us, and provide us a picture of the damaged product and we will expedite the replacement or refund.
Return Shipping Terms
We do not provide “free returns shipping” for products being returned. When returning a purchase, the customer is responsible to cover the return shipping costs for any return. It is recommended that you use a track-able shipping service, of your choice, or purchase shipping insurance.