First of all, if you are reviewing this page, it means you have likely made a purchase from our store – hopefully we can assist you with any returns related questions – that’s where our returns policy is here to help.
All our products carry a 30 day money back guarantee. Once a purchase is delivered, customers have 30 days to request a refund. Refunds are only provided for products that are defective or if the wrong product is received.
Returns Policy Details
Returned products should be returned in the same condition as they were received to be eligible for a refund.
Once an order is shipped the order cannot be cancelled. We ship with 3rd party shipping companies and the delivery cannot be cancelled once it is in transit.
** Please note that because of the nature of our personalized products, no refund or exchange is offered – unless we have made an error in the personalization – in which case we will immediately send a replacement. **
** Clearance Products – Clearance product sales are final. We cannot offer any refunds or exchanges on these items**
** Custom Order products – We cannot offer any refunds or exchanges on these items**
Refunds will be provided for the original purchase price of the item, not including shipping costs. Shipping fees are not refundable. Return of products originally ordered with “Free Shipping” are subject to 20% restocking fee. Return shipping cost is paid by the buyer.
How does the returns policy process work:
The following steps MUST be followed in order to receive a full refund. Do not return orders any other way as the returned items must be returned as per our directions to receive a refund.
These are the steps to be followed to be sure you are following our returns policy:
- Customer wishes to return a product.
- Customer reaches out to us via email at info@manotechsolutions.com to notify us of the wish to return a product.
- In the email include the original order info / receipt.
- Manotech Solutions will send instructions on how to return the purchase.
- Customer returns the product to Manotech Solutions using the address provided by Manotech Solutions.
- With the returned package also include the original order info / receipt.
- Manotech Solutions we will provide notification that the returned product was received and inspected (to be sure its in its new unused condition).
- The customer refund is then processed – we will notify you via email that the refund is in process. Customer will then see the refund within 5-10 business days depending banks (depends on credit card company processing time).
If a customer receives a damaged product or a wrong product, contact us and a refund or replacement product will be provided immediately. Simply contact us and provide a picture of the damaged product and we will expedite the replacement or refund.
Return Shipping Terms
We do not provide “free returns shipping” for products being returned. When returning a purchase, the customer is responsible to cover the return shipping costs for any return. It is recommended that you use a track-able shipping service, of your choice, or purchase shipping insurance.
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Have a great day – and thanks for trusting us with your business!
Manotech Solutions Inc. – Returns Policy
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