Our FAQs

Our most commonly asked Questions

 

If your question isn’t answered below, click below to ask us directly.

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What are your Shipping fees?

We offer free shipping on all orders.

Please refer to each product description for a reference as to where the product will be shipped from.  Purchases shipped from other countries than the destination country may incur additional duties and taxes/fees for which the customer accepts responsibility for upon delivery of the product.

Where do you ship products to?

We offer free shipping to Canada, USA, Europe, Australia and some parts of Asia.

Note that some products are only available in specific countries due to supplier shipping restrictions.  Product restrictions will be highlighted on the product page.

How long will it take for me to receive my order?

We do our best to deliver products as quickly as possible.  Delivery times may vary depending on shipping distances.

We offer free shipping to hopefully offset any inconvenience you may experiece in delivery times.

**Please note that product purchases may incur additional duties and taxes/fees for which the customer accepts responsibility for upon delivery of the product.

What is your return policy?

alsoOur suppliers offer a 15 or 30 day return policies -specified in each individual product description. We also have a Money Back Guaranteed Refund policy.  Please refer to our Return Policy page for more details.

Can you provide more details on your Money Back Guarantee?

Our goal is to provide customers with great products and at the same time offer excellent customer service. This is the reason that we offer a Money Back Guarantee. If you are not completely satisfied with your purchase, return the product within its specified return period (15 or 30 days) for a refund.

Why are some products not available in my country?

You may sometimes see this message when reviewing product information on some products.  This is a message warning that our supplier does not currently ship to your country at the present time, meaning you cannot purchase this product.

We will try to remove these non-shippable products from your view such that only relevent products are available for purchase.