FAQs – Frequently Asked Questions

If your question isn’t answered below, click here to ask us directly.

What are your Shipping fees?

We offer free shipping on all orders.

Note that we currently ship to customers in Canada and the United States.

Please refer to each product description for a reference as to where the product will be shipped from.  Purchases shipped from other countries than the destination country may incur additional duties and taxes/fees for which the customer accepts responsibility for upon delivery of the product.

Where do you ship products to?

We offer free shipping on all orders.

We ship to customers in Canada and the United States.

How long will it take for me to receive my order?

We do our best to deliver products as quickly as possible.

Expect delivery times of 3 to 6 weeks.  Shipping times may be shorter but they may also be further delayed due to COVID-19 impacts on shipping companies world-wide.  Please be patient.

Once an order is placed and processed and ready to ship, we will send an email with a tracking number for your shipment.

What is your return policy?

We offer a 30 Day Return Policy.  Please refer to our Return Policy page for more details.

Can you provide more details on your Money Back Guarantee?

Our goal is to provide customers with great products and at the same time offer excellent customer service. This is the reason that we offer a Money Back Guarantee.  We provide a 30 Day return policy on most purchases.  Custom, personalized or special order items are not returnable but we will do our best to resolve any issues encountered with an order.

What currency is used for your store pricing?

The default pricing is shown as CAD$ – Canadian Dollars.